Exchange, Refund & Maintenance Policy
Exchange, Refund & Maintenance Policy
At Line Z, we carefully inspect our products before they are delivered to ensure that you receive them in excellent condition.
To provide you with a clear and fair shopping experience, our Exchange, Refund & Maintenance Policy is as follows:
1. Exchange Policy
You may request an exchange within 3 days of receiving your order, provided that:
- The watch is completely unworn and unused.
- The product is in its original condition.
- The original packaging, accessories, tags, and any included items are returned with the product.
- The product shows no signs of wear, scratches, damage, modification, or misuse.
Once the returned product has been inspected and approved, you may exchange it for another available product, subject to any applicable price difference.
The exchange request must be submitted within the 3-day period. Products that have been worn, used, altered, or damaged by the customer are not eligible for exchange.
2. Refund Policy
Refunds are available only in cases where the product has a confirmed manufacturing defect or an issue attributable to the manufacturer, provided that the issue was not caused by misuse, accidental damage, improper handling, or normal wear and tear by the customer.
Examples of issues that may qualify include a confirmed manufacturing defect affecting the watch's functionality or a significant defect that existed when the product was delivered.
Refund requests may require the product to be returned to Line Z for inspection. The final decision will be based on the condition of the product and the nature of the reported issue.
Customer-caused damage, misuse, accidental damage, scratches, impacts, water damage resulting from improper use, or normal wear and tear are not eligible for a refund.
3. How to Request an Exchange or Refund
To request an exchange or report a potential manufacturing defect:
Please contact us through WhatsApp using the number provided on your shipping document, or through our Contact Us page.
Please provide:
- Your order number
- Your name and phone number
- A description of the issue or reason for the exchange
- Photos or videos of the product when applicable
Our team will review your request and provide you with the next steps.
4. Inspection & Approval
All exchange and refund requests are subject to inspection and approval by the Line Z team.
For manufacturer-related issues, we may need to examine the watch carefully to determine whether the issue is a manufacturing defect or the result of external damage, misuse, or normal wear.
We aim to review requests as quickly as possible and will keep you informed throughout the process.
5. Watch Maintenance & Service
At Line Z, we believe that a quality watch should be cared for long after the purchase.
We provide watch maintenance and servicing to help keep your watch performing properly over time.
This includes specialized maintenance services for automatic and mechanical watches, including periodic maintenance intended to help maintain their performance and longevity.
Line Z customers may also receive special discounted maintenance fees for eligible services.
Maintenance requirements and recommended service intervals may vary depending on the watch model, movement, usage, and manufacturer recommendations.
For maintenance or servicing inquiries, please contact our team through WhatsApp or our Contact Us page.
6. Warranty & Manufacturer Issues
Any manufacturer warranty applicable to a specific product will be subject to the terms and conditions of the relevant manufacturer or supplier.
Where applicable, Line Z will assist the customer in identifying and handling legitimate manufacturer-related issues.
Damage resulting from misuse, accidents, unauthorized modifications or repairs, improper handling, or normal wear and tear is not considered a manufacturing defect.
7. Important Notice
We encourage customers to inspect their watch and packaging upon delivery and contact us as soon as possible if they notice any issue.
By purchasing from Line Z, you acknowledge and agree to the terms of this Exchange, Refund & Maintenance Policy.